Technical Support Engineer in Kelowna

Elevate your career as a full-time Technical Support Engineer in Kelowna with Martell Group. Tackle complex customer support issues involving API keys, container connectivity, and configuration sync failures.

Martell Group is seeking a Technical Support Engineer with 2 to 4 years of experience in technical support or DevOps. This role involves diagnosing recurring customer support tickets and requires strong Linux command-line skills. You will manage issues related to third-party billing and debug multi-stage systems effectively.

Key Responsibilities:
• Triage and resolve customer support tickets across 10 issue categories
• Diagnose third-party API key and billing issues
• Debug container connectivity and reachability challenges
• Trace configuration delivery issues with deployment pipelines
• Analyze health monitoring data to identify real outages

Requirements:
• 2 to 4 years in technical support or related fi...