Technical Support Engineer I - Security

Duties And Responsibilities

• Provide prompt and professional technical support to customers and internal users, addressing IT-related incidents, requests, and security concerns.
• Diagnose and troubleshoot hardware, software, network, and endpoint security issues.
• Deploy, configure, and monitor endpoint security agents and ensure system health.
• Analyze security alerts, investigate potential threats, validate false positives, and coordinate with users for resolution.
• Monitor and manage security incidents across endpoints, servers, networks, and email systems using Trend Micro Vision One and related platforms.
• Correlate logs from multiple sources to detect suspicious activities and assess security risks.
• Escalate complex or unresolved issues to appropriate internal teams when necessary.
• Maintain accurate documentation of incidents, investigations, actions taken, and resolutions.
• Perform incident resp...