Opportunity Description
Eaton’s ES AMER NAS division is currently seeking a Technical Support Engineer, Distributed Infrastructure (D-IT). This is a hybrid position and candidates for this role must reside within 50 miles of our Woodridge, IL location be considered for this position.
**What you’ll do:**
The Technical Support Engineer provides expert technical support for power and connectivity-related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, racks and cooling solutions. This role involves assisting customers with troubleshooting, diagnosis, and application assistance via phone, email and chat.
Technical support ranges from basic and routine to moderately complex issues, requiring long-term troubleshooting and follow-up. The Technical Product Support Engineer will respond to customer inquiries by following troubleshooting steps, referring to published materials, secondary sources or seeking assistance from senior staff. Detail...
**What you’ll do:**
The Technical Support Engineer provides expert technical support for power and connectivity-related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, racks and cooling solutions. This role involves assisting customers with troubleshooting, diagnosis, and application assistance via phone, email and chat.
Technical support ranges from basic and routine to moderately complex issues, requiring long-term troubleshooting and follow-up. The Technical Product Support Engineer will respond to customer inquiries by following troubleshooting steps, referring to published materials, secondary sources or seeking assistance from senior staff. Detail...
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