Opportunity Description
TCS Hiring!!!
Location - TCS - Chennai, Gandhinagar
Exp Range - 6 to 10
Job Description
Job Description – Technical Support Engineer
Role Summary
Technical support for Google Workspace applications: Gmail, Groups & Contacts, and their corresponding Admin Console settings and reports, as well as related APIs.
First point of contact for Enterprise customers seeking technical support.
Second level support for lower segments technicians through consults.
Point of contact with internal engineering and business teams.
⸻
Key Responsibilities
Provide remote and hands-on troubleshooting, replicating customer issues in various environments.
Determine optimal solutions based on customer-provided details and issues.
Guide customers through the problem-solving process.
Manage client issues from start to finish, ensuring effective technical resolution.
Develop and document best practices to improve existi...
Location - TCS - Chennai, Gandhinagar
Exp Range - 6 to 10
Job Description
Job Description – Technical Support Engineer
Role Summary
Technical support for Google Workspace applications: Gmail, Groups & Contacts, and their corresponding Admin Console settings and reports, as well as related APIs.
First point of contact for Enterprise customers seeking technical support.
Second level support for lower segments technicians through consults.
Point of contact with internal engineering and business teams.
⸻
Key Responsibilities
Provide remote and hands-on troubleshooting, replicating customer issues in various environments.
Determine optimal solutions based on customer-provided details and issues.
Guide customers through the problem-solving process.
Manage client issues from start to finish, ensuring effective technical resolution.
Develop and document best practices to improve existi...
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