Home / Opportunities / Technical Support, Associate
A

Technical Support, Associate

Anthology Inc

Bengaluru, Karnataka, India Full-time June 21, 2026
Apply Now Similar Opportunities

Opportunity Description

Description

Technical Support, Associate Lead II

Remote - Chennai, India or Bangalore, India 

About the Role

Our Customer Support team has a proven track record of delivering high quality technical support to our customer base. As Associate Technical Support I on our Tier 1 team, you will be responsible for providing multi-level troubleshooting and technical support to Blackboard LMS customers via phone and email.

Responsibilities

  • Documenting customer issues, reproducing and gathering details on reported problems through resolution or escalation to Tier 2
  • Drafting, reviewing, and publishing product bugs/fixes into our Knowledge Base
  • Representing the Customer Support department in various support meetings or reviews with both internal product teams as well as external customers
  • Providing outstanding customer service with every interaction by representing the voice of the customer, making their issue your ...
    • Full-time Computer Occupations

    Interested in this opportunity? Apply now through Expertini.

    Apply for this Position

    Opportunity Details

    Location Bengaluru, Karnataka
    Country India
    Type Full-time
    Category Computer Occupations
    Posted June 21, 2026
    Deadline July 31, 2026

    About Anthology Inc

    A

    Anthology Inc

    Bengaluru, India