Opportunity Description
Join HearingLife Canada as a Technical Support Associate, providing crucial front-line IT support both in-office and remotely. Your expertise will enhance user experiences through various support channels.
In this role, you will report to the IT Manager and be responsible for Level 1 support and assistance with Level 2 issues across hardware, software, and network environments. You'll manage IT requests, support onboarding and offboarding, and collaborate with IT team members to resolve issues promptly while ensuring adherence to company standards.
Key Responsibilities:
• Provide front-line technical support for end users
• Log, prioritize, and resolve IT support tickets promptly
• Configure and maintain end-user devices and systems
• Assist with onboarding and offboarding activities
• Collaborate with vendors for complex issue resolution
Requirements:
• 1–3 years in an IT help desk or support role
• Familiarity with Microsoft Windows and Microsoft365
•...
In this role, you will report to the IT Manager and be responsible for Level 1 support and assistance with Level 2 issues across hardware, software, and network environments. You'll manage IT requests, support onboarding and offboarding, and collaborate with IT team members to resolve issues promptly while ensuring adherence to company standards.
Key Responsibilities:
• Provide front-line technical support for end users
• Log, prioritize, and resolve IT support tickets promptly
• Configure and maintain end-user devices and systems
• Assist with onboarding and offboarding activities
• Collaborate with vendors for complex issue resolution
Requirements:
• 1–3 years in an IT help desk or support role
• Familiarity with Microsoft Windows and Microsoft365
•...
Interested in this opportunity? Apply now through Expertini.
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