Opportunity Description
Join our multicultural team in Lisbon as a Technical Support Advisor for the Dutch market. Enjoy competitive benefits and a vibrant work-life experience while advancing your career.
Dutch is your first language, and you are fluent in English
You have a high school degree or a bachelor's degree
You have an interest in online marketing products
You are a strategic thinker
Experience in technical troubleshooting, is a plus but not mandatory
Assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat and social messaging channels
Understand the business goals of the clients and support them through a chat system
Provide high-quality customer service
Adapt the brand’s voice and tone
Respond appropriately to customer escalations and escalate issues
Respond to inbound customer requests, document relevant case information
Performance Bo...
Your Profile
Dutch is your first language, and you are fluent in English
You have a high school degree or a bachelor's degree
You have an interest in online marketing products
You are a strategic thinker
Experience in technical troubleshooting, is a plus but not mandatory
Your Responsibilities
Assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat and social messaging channels
Understand the business goals of the clients and support them through a chat system
Provide high-quality customer service
Adapt the brand’s voice and tone
Respond appropriately to customer escalations and escalate issues
Respond to inbound customer requests, document relevant case information
Benefits
Performance Bo...
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