I
Technical Support (1-yr Contract)
IDEXX LABORATORIES SINGAPORE PTE. LTD.
Opportunity Description
Job Summary
- Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals
- Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill & technical call coaching model, and drives customers to a positive outcome
- Demonstrates strong problem-solving skills, along with advanced knowledge of IDEXX products and services, providing highly effective technical troubleshooting to customers and internal stakeholders
- Is able to work independently and as part of a team, engaging our customer-facing ecosystem and other resources
- Primary responsibility is to provide inbound and outbound contact channel support and other requests for support, providing highly effective technical troubleshooting and product knowledge to customers and internal stakeholders ...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position