Opportunity Description
Elevate your career with Viessmann as a Technical Services Representative in Langley, BC. This hybrid role offers a chance to enhance customer excellence with technical support and solutions.
As a Technical Services Representative, you will provide expert technical support for Viessmann’s climate solutions across North America. Collaborating directly with engineers and utilizing platforms like Salesforce, you will guide customers and contractors through complex troubleshooting scenarios. Your role will significantly impact customer satisfaction in both commercial and residential sectors.
Key Responsibilities:
• Provide technical support for boilers and heat pumps
• Document interactions in Salesforce Service Cloud CRM
• Assist customers via calls and emails
• Guide contractors through troubleshooting processes
• Develop and deliver training seminars and webinars
Requirements:
• High School Diploma or GED
• 1+ years in technical customer service support
...
As a Technical Services Representative, you will provide expert technical support for Viessmann’s climate solutions across North America. Collaborating directly with engineers and utilizing platforms like Salesforce, you will guide customers and contractors through complex troubleshooting scenarios. Your role will significantly impact customer satisfaction in both commercial and residential sectors.
Key Responsibilities:
• Provide technical support for boilers and heat pumps
• Document interactions in Salesforce Service Cloud CRM
• Assist customers via calls and emails
• Guide contractors through troubleshooting processes
• Develop and deliver training seminars and webinars
Requirements:
• High School Diploma or GED
• 1+ years in technical customer service support
...
Interested in this opportunity? Apply now through Expertini.
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