Technical Operations Manager - Mexico City, CDMX

This role is critical to ensuring reliable, high-performing payment operations across global markets. You’ll reduce outages, improve partner performance, and build scalable systems that directly impact customer experience and support growth in a 24/7 payments environment.

Responsibilities

• Lead performance improvement and monitoring in our payment corridors in the region, including in Colombia, Mexico, Brazil, Guatemala and beyond. Identify & track the metrics that matter.
• Foster strong working relationships with payout partners across markets. Collaborate with partners on troubleshooting issues and potential performance improvements.
• Reduce our technical outages over time by tracking why they happen & working across teams to remove the issues at the root.
• Build robust systems, governance tools, analytical dashboards and playbooks to streamline internal and payout partner operations and reporting.
• Working cross-funct...