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Technical Operations Leader at Accommodations Plus International
Accommodations Plus International
Opportunity Description
Elevate Accommodations Plus International by leveraging technology as the Director of Technical Operations in Markham, Ontario. Oversee IT services and enhance employee satisfaction globally.
The Director will play a crucial role in refining API's internal systems and ensuring optimal operational practices. This senior position requires leadership across teams in New York and Pune, emphasizing responsiveness and quality service. You will be pivotal in managing IT infrastructure, helpdesk operations, and corporate systems, contributing to the overall success of a globally distributed workforce.
Key Responsibilities: • Lead IT service delivery and management initiatives • Conduct performance reviews and coaching for IT staff • Oversee corporate systems and internal IT governance • Establish helpdesk SLAs and improve ticket resolution • Develop a multi-year roadmap for IT operations
Requirements: • 15+ years in IT operations, with significant leadership experien...
The Director will play a crucial role in refining API's internal systems and ensuring optimal operational practices. This senior position requires leadership across teams in New York and Pune, emphasizing responsiveness and quality service. You will be pivotal in managing IT infrastructure, helpdesk operations, and corporate systems, contributing to the overall success of a globally distributed workforce.
Key Responsibilities: • Lead IT service delivery and management initiatives • Conduct performance reviews and coaching for IT staff • Oversee corporate systems and internal IT governance • Establish helpdesk SLAs and improve ticket resolution • Develop a multi-year roadmap for IT operations
Requirements: • 15+ years in IT operations, with significant leadership experien...
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