Opportunity Description
Join Brightstar in Dieppe as a Technical Lead for Software Development, overseeing critical production issues. Utilize your experience to ensure prompt incident response and enhance service reliability.
This senior role requires you to act as a pivotal technical lead, guiding a team of developers to troubleshoot and resolve high-severity incidents. You'll engage with cross-functional teams, including QA and DevOps, to maintain operational excellence. Experience in Application Support and a deep understanding of backend systems is key.
Key Responsibilities:
• Lead troubleshooting for critical incidents and outages
• Coordinate root cause analysis across teams
• Enhance service reliability and operational risk mitigation
• Assign tasks using Jira and manage team workflows
• Participate in agile ceremonies for continuous improvement
Requirements:
• Strong background in Production Support roles
• Proven experi...
This senior role requires you to act as a pivotal technical lead, guiding a team of developers to troubleshoot and resolve high-severity incidents. You'll engage with cross-functional teams, including QA and DevOps, to maintain operational excellence. Experience in Application Support and a deep understanding of backend systems is key.
Key Responsibilities:
• Lead troubleshooting for critical incidents and outages
• Coordinate root cause analysis across teams
• Enhance service reliability and operational risk mitigation
• Assign tasks using Jira and manage team workflows
• Participate in agile ceremonies for continuous improvement
Requirements:
• Strong background in Production Support roles
• Proven experi...
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