Technical Director IS Business Enablement, Client Experience

Job Description

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway. Current work authorization for Canada is required for all openings.

Role Overview

The Technical Director will be responsible for managing all aspects of technical delivery and relationship management across the Client Experience business. The role includes acting as the primary technology lead for the portfolio, serving as the Information Services (IS) technical subject matter expert and owner, and acting as the single point of contact between IS and business leadership. It requires aligning technology strategy and delivery with business objectives, fostering partnerships across business and technology teams, and collaborating with other Technical Directors to...