Opportunity Description
**ESSENTIAL DUTIES & RESPONSIBILITIES**
- Maintain a working knowledge of Accruent-supported products and technologies.
- Act as technical resource for Software Support Teams.
- Identify, document, confirm product defects.
- Work with all levels of support to document resolutions and continually drive first call/first touch resolution.
- Interact with customers, partners, field teams, and software developers to provide technical advice and assistance and define requirements.
- Prioritize, research, troubleshoot, and resolve escalated technical issues. As needed, identify workarounds and communicate to customers.
- Participate in root-cause analyses, communicate options for resolution and provide recommendations to customer-facing technical problems.
- Contribute to documentation of technology best practices.
- Ensure the Support team is proactive in pursuit of new solutions and efficiencies within our technology practice.
- May be asked to train and mentor...
- Maintain a working knowledge of Accruent-supported products and technologies.
- Act as technical resource for Software Support Teams.
- Identify, document, confirm product defects.
- Work with all levels of support to document resolutions and continually drive first call/first touch resolution.
- Interact with customers, partners, field teams, and software developers to provide technical advice and assistance and define requirements.
- Prioritize, research, troubleshoot, and resolve escalated technical issues. As needed, identify workarounds and communicate to customers.
- Participate in root-cause analyses, communicate options for resolution and provide recommendations to customer-facing technical problems.
- Contribute to documentation of technology best practices.
- Ensure the Support team is proactive in pursuit of new solutions and efficiencies within our technology practice.
- May be asked to train and mentor...
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