Opportunity Description
Join Haivision as a Technical Customer Success Engineer focused on delivering exceptional post-sale expertise and support for broadcast solutions. Leverage your technical skills to enhance customer engagement and product optimization.
As a Customer Success Specialist, you will lead the onboarding and technical implementation of Haivision’s broadcast video solutions. This includes providing hands-on training, troubleshooting technical issues, and ensuring a seamless customer experience. Your role involves collaborating with project managers and technical teams to optimize product usage while delivering vital customer support.
Key Responsibilities:
• Lead technical commissioning of video solutions
• Configure and troubleshoot systems remotely and onsite
• Create and deliver training materials and sessions
• Document customer interactions in Salesforce Service Cloud
• Participate in a 24/7 on-call support rotation
Requirements:
• Minimum 3 years in technical sup...
As a Customer Success Specialist, you will lead the onboarding and technical implementation of Haivision’s broadcast video solutions. This includes providing hands-on training, troubleshooting technical issues, and ensuring a seamless customer experience. Your role involves collaborating with project managers and technical teams to optimize product usage while delivering vital customer support.
Key Responsibilities:
• Lead technical commissioning of video solutions
• Configure and troubleshoot systems remotely and onsite
• Create and deliver training materials and sessions
• Document customer interactions in Salesforce Service Cloud
• Participate in a 24/7 on-call support rotation
Requirements:
• Minimum 3 years in technical sup...
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