Technical Analyst II, Field

Technical Analyst II, FieldReporting to the Manager, Technical Operations, the Technical Analyst II, Field will be responsible for level two support for our internal clients via email, ServiceNow tickets, online chat and phones. This role will conduct technical troubleshooting to resolve Incidents. Fulfillment of Service Requests in a timely manner for our internal team members is also in the scope for this role. This role will be based in Vancouver, BC.

What You Will Be Working On

Perform basic and moderately complex level one and level two troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to desktops, laptops, mobile devices, desk phones, and printers.

Regular site visits involving in person support, infrastructure documentation and building relationships with key stakeholders at each site.

Fulfil service requests such as granting network drive access, admi...