Opportunity Description
Location: Sherbrooke office
Overview
We simplify business IT with cloud technology so clients can focus on what matters - making people’s lives better. Learn more:
Responsibilities
- Assist and provide technical support by phone, email or chat.
- Analyze and resolve technical issues related to our products and services.
- Lead customers through service configurations.
- Provide a very high customer service level.
- Deliver and follow up on problem resolutions and customer satisfaction.
- Proactively and comprehensively document customer issues in ticketing systems.
- Collaborate as a technical resource and share knowledge with others.
- Resolve technical issues for customers: identify the causes, support the client remotely, find and carry out solutions.
- Confront new technical issues every single day and be the contact person to solve them.
- Use your solid customer ...
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