Technical Account Manager

As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

Job Responsibilities

· Collection, analysis and change recommendations of configuration information

· Collection and analysis of customer network information

· Collection and analysis of packet trace information

· Recommend actions based on analysis

· Customer education (gaps in networking, product knowledge etc

· Installation and configuration assistance

· Reproduction of customer environments on lab equipment

· Follow up technical cases and manage the right expectation until the closure of the cases

· Conduct weekly status conference calls with customers to report status of open issues and projects. ...