Team Manager Sales & Retention (Bogotá)

As a Team Manager, you will provide support, coaching, feedback, process improvement, performance management, and client management. The role involves ensuring our customers qualify for business leads in a fast‑paced, high‑energy environment while maintaining a laser focus on team collaboration and hands‑on leadership.

Duties and Responsibilities

• Drive team performance, manage outliers, coach agents, and monitor calls.
• Hire, train, coach, and lead lifestyle assistant specialists who provide customer support.
• Assist other management team members in identifying trends and establishing goals.
• Ensure staff members achieve desired service levels and take corrective action as needed.
• Prepare reports and analyze data to improve processes, allocate resources, and maximize efficiency and customer satisfaction.
• Continuously improve through feedback.
• Coaching agents on upsell performance using key behaviors such as p...