Team Leader for Commercial Bank

Company Description Kalash Services Pvt. Ltd., based in Lalitpur, Nepal, is a cutting-edge call center delivering superior inbound and outbound Services. The company specializes in offering customized Business Process Outsourcing (BPO) solutions and prides itself on adaptability to meet dynamic customer requirements. With a keen focus on customer satisfaction, Kalash combines advanced technology, well-trained support staff, and world-class infrastructure to provide exceptional service. Role Description We are looking for a dynamic and result-oriented Team Leader to manage and support customer service operations for a Commercial Bank process. The candidate will be responsible for leading a team, ensuring service quality, maintaining productivity, and delivering excellent customer experience. The ideal candidate should have strong leadership, communication, and problem-solving skills with prior experience in call center or banking customer service operations. Job Descriptions Monitor an...