Team Leader Customer Service (gn) - Location: Noordwijkerhout NL

What you can expect

The Customer Service
department provides high-quality advisory services to our customers in the
Benelux. The team of multidisciplinary consultants acts as the direct point of
contact for customers, answers complex questions, proactively thinks along
about suitable solutions and processes customer orders. By using Microsoft
Dynamics and the Genesys telephone system, it is clear to everyone who has
supported which customer and when. This strengthens collaboration within our
organization and ensures that customers receive personal and consistent DKV
experience. Customer satisfaction, measured through NPS, and the speed and
quality of our customer communication are the key KPIs for this department.

Customer Service is
a customer-focused, KPI-driven department where, as Team Lead, you are expected
to stay close to the team and actively contribute as a hands-on working
supervisor. On the one hand, you ensure the avail...