Team Leader – Call Centre

Team Leader Call Centre

Location: Muddenahalli, Chikkaballapur, Karnataka

Experience: Minimum 35 years (with 1+ year in a team lead/supervisory role)

Employment Type: Full-time | 6-day workweek

Why Join Us?

At SMSIMSR, we are not just answering callswere connecting people to compassionate care. As a Call Centre Team Leader, you will lead a dynamic front-line communication team handling patient queries, appointment bookings, feedback, and support. This is your opportunity to ensure an exceptional patient experience in a fast-paced, mission-driven hospital environment.

Key Responsibilities:

• Lead, supervise, and motivate a team of call center agents to achieve service targets.
• Monitor inbound and outbound calls, ensuri...