Team Leader, Auto Claims

About the Role

This role focuses on team development, quality assurance through audits, driving productivity, managing budgets, and supporting hiring efforts. Ideal for a leader who thrives on mentoring staff and improving operational excellence.

Responsibilities

• Lead and provide technical direction to the team of Auto Claims Representatives.
• Provide guidance, on‑job training, technical instructions, and leadership related to performance, productivity, personal conduct, and adherence to processes and corporate policies.
• Conduct audits by reviewing claims files and delivering effective feedback.
• Foster staff development through selection, performance evaluations, ongoing feedback, training opportunities, and communication of policy changes.
• Coach and give performance feedback by reviewing reports, discussing options, and developing action plans.
• Manage expenses a...