Team Lead, Product Support (Ciudad Juárez)

Overview Team Lead, Product Support (ONESOURCE Indirect Tax Determination)
Are you passionate about the chance to bring your experience to a world-class company that is market-leading?
ONESOURCE Indirect Tax Determination provides a comprehensive worldwide solution for the efficient and consistent calculation and recording of indirect tax liability.
It is a fully integrated, end-to-end automation solution for VAT determination.
About the Role In this opportunity as a Team Lead - Product Support you will: Manage a team of product support employees during US business hours - 9:00 to 18:00 (Mexico Time).
Coach staff to deliver excellent customer service.
Maintain and improve key performance measures.
Proactively manage customer issues and act as the first level of escalation for the team.
Deliver key projects to improve customer service.
Proactively contribute ideas to the Management Team.
Recruit and select staff that will fit within the team an...