Team Lead

🚨 We're Hiring: Team Leader | Solar Campaign ☀️

Are you an experienced Team Leader with a passion for coaching, performance management, and driving results? Join our growing team and lead a group of high-performing customer service professionals in our Solar Campaign !

What You'll Do

• Conduct weekly one-on-one coaching sessions with team members to discuss performance, career development, and individual goals.
• Provide regular coaching and feedback based on client and Operations Management recommendations while ensuring KPI accountability.
• Perform team audits and evaluate recorded customer interactions to maintain ClearSource quality standards.
• Communicate updates, process changes, and important information accurately and promptly.
• Monitor and analyze team performance metrics, including attendance, productivity, quality, and attrition.
• Devel...