Team Lead, Guest Relations

Description

What the role is all about

The Team Lead, Guest Relations is a member of the Guest Experience Operations Team reporting to the Director, Guest Experience. This position is responsible for assisting the Manager, Guest Relations with overseeing the general day to day operations and the supervision of the entire Guest Relations team. As the first point of contact for the WinSport customers, this position must inspire the Guest Relations team to always put customers' needs first and consistently display a professional and friendly attitude.

The individual will work to ensure the effective running of the operation within Guest Relations, including the Front Desk, Call Centre, Rentals & Tech Shop and Mini Golf while providing support to the other areas of the organization when required.

What you will be doing:

• Ensure adequate balance between schedule coverage and labor is maintained th...