Team Lead, Call Center Operations – Valle de Aburrá

Concentrix in Colombia is seeking a Team Leader Operations to supervise call center associates, ensuring performance metrics are achieved. This role involves coaching, conducting team meetings, and meeting contractual KPIs.

The ideal candidate should have an Associate's degree and 2-4 years of related experience, with strong communication and leadership skills. The position promotes the core values of Concentrix while fostering a supportive environment for team members.