Team Lead - Application Support and Operations

Team Lead BTI (Application Support, Operations & Process Improvement) About this role: We are seeking a Team Lead to drive the development of a team of Applications Specialists based in India. This role will focus on delivering high-quality application support, overseeing user training, and driving process improvements for BTI systems. You will collaborate with cross-functional partners and external vendors to ensure consistent achievement of SLA targets, improve operational efficiency, and develop a bench of future project management resources. What you will do: Lead, coach, and develop a team of individual contributors, ensuring strong team performance and engagement Oversee daily support operations, monitor KPIs, and ensure strict adherence to SLAs Drive issue resolution, advanced troubleshooting, and root cause analysis to ensure timely fixes Establish, document, and improve support processes, identifying new opportunities to enhance operational efficiency Coordinate with project t...