Talent Pool: Complaints Resolution Officer

Talent Pool: Complaints Resolution Officer

Job Type: Permanent, Full-Time

Expected Compensation: $63,000-$68,000 per year (depending on skills and experience) + Excellent Benefits

Role: Talent Pool / No Current Vacancy

Although we are not hiring at this exact moment, this role is key to the success of our organization. If this role interests you, we would like to hear from you. Qualified applicants will be contacted when positions become available.

Your Role:

As a Complaints Resolution Officer (CRO), you will communicate, both orally and in writing, with the disputing parties to identify an acceptable resolution for the complaint, based on CCTS processes while maintaining impartiality at all times. Your role is to work with each party individually to identify, review and counter offers between the parties. If neither party has proposed a resolution or the proposed resolutions are not accepted, you will propose resolutions that a...