Systems Support Professional (Toronto) (Winnipeg)

Overview

Jolera offers MSPs & IT solution providers next‑generation managed services, enabling them to create world‑class experiences for their clients. Your clients receive award‑winning solutions built on over 20 years of experience servicing businesses worldwide. Jolera has helped transform hundreds of MSPs & solution providers worldwide. This is an in‑office job. You will be required to be in‑office at Porto daily.

The Systems Support

Professional represents the front end of Jolera and is key to delivering best‑in‑class resolutions for our customers and their employees/members.

What You’ll Do

• Process service tickets and assign them to appropriate service resources, as necessary.


• Maintain service ticket ownership throughout the life of the support incident.


• Escalate high‑profile issues to the Service Desk Manager for appropriate handling and routing.


• R...