Systems Manager - Financial Systems Operations

The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the infrastructure, tooling, frameworks, and capabilities needed to welcome a billion customers.

What You’ll Do

• Lead, manage, and develop a team of Financial Systems Analysts, fostering a high‑performance culture focused on service excellence, quality, impact, and growth.
• Own the operational health of Spotify’s financial and legal SaaS suite, including NetSuite, Coupa, Concur, Blackline, and Graphite Connect, ensuring consistent, reliable support for our stakeholders.
• Manage and continuously improve the team’s operations and impact — overseeing Jira queue management, triage frameworks, SLA performance, and escalation pathways.
• Define and track team KPIs and operational metrics, using data to d...