System Administrator/Support Engineer (Guadalajara)

Job OverviewWe are looking for a skilled System Administrator/Support Engineer to provide technical support and infrastructure management for cloud-based solutions.
The role involves troubleshooting, incident management, and working closely with product teams to improve customer success.ResponsibilitiesProvide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services.Provide technical assistance and support as part of an integral 24x7-support organization.Work closely with Engineers and Product Managers to improve the product and enable customer success.Handle change requests and incident tickets for the remaining Infrastructure Teams – Incident Management, Problem Management and Change Management.Provide technical and developer support to customers using Cloud Platform products, solutions and APIs.Follow notification and escalation procedures.Follow standards for communications with business involving operational...