Opportunity Description
Loss Draft Customer Care Supervisor
Customer Care Supervisor
Plans, organizes, leads, controls, and coordinates the daily activities of non-exempt associates supporting hazard outsourcing operations, ensuring high-quality service and strong team performance.
Key Responsibilities
Customer Care & Operations
- Oversee inbound and outbound customer interactions, including calls, correspondence, workflows, and escalations.
- Ensure timely and effective resolution of customer issues and maintain service levels.
Team Leadership
- Coach and guide associates to improve performance and engagement.
- Promote team development and align resources to operational needs.
Performance Management
- Monitor KPIs related to productivity and quality.
- Analyze performance, identify root causes, and implement corrective act...
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