Support team manager, procurement (saltillo)

Bring out your best

The Support Team Manager (STM) is responsible for overseeing and managing the support operations. They manage a team of support engineers responsible for providing assistance to customers. This role is crucial in ensuring that customer issues are addressed efficiently and that the support team operates effectively. This role involves a combination of operations, people management, and leadership skills.

Strategic Responsibilities Develop, coach, and mentor your direct team and empower them to understand and execute company strategy. Be a change leader and drive the Support transformation forward by making it relevant for your team. Build cross-functional relationships with Customer Success, Engineering, Product Success, and the broader Customer Services & Delivery (CS&D) organization. Drive proactive, harmonized maintenance and sustenance across CS&D strategy. Take over appropriate responsibility for customer issues, concerns, and...