Support Lead for Java/AWS Applications

Take the lead in supporting Java applications in a hybrid role in Toronto. This contract position involves managing AWS environments, incident resolution, and enhancing support processes.
As a Support Lead, you'll be responsible for mid-tier application support for essential systems. Your background in Java and AWS will help you troubleshoot issues effectively while ensuring SLA compliance. Collaborate with cross-functional teams to drive continuous improvement in our support methodologies.
Key Responsibilities:
• Oversee mid-tier application support for critical systems
• Resolve Java application production issues
• Manage AWS environments actively
• Collaborate with development and infrastructure groups
• Maintain SLA standards for incident resolution
Requirements:
• 4-6 years of experience in Java support
• Strong expertise in AWS services
• Proven track record in incident management
• Familiarity with tools like AppDynamics
• Excellent communi...