Support Executive -

Job Summary

Provide technical support to customers, for home-automation and electronics products. This is an office-based support role. You will not visit sites, but you will guide field installers and customers over phone, video, and chat. Strong electronics basics and fluent Hindi are mandatory.

Mandatory :Hindi Natural Speaker

Key Responsibilities / Duties

1.Technical Support

•Assist installers with wiring, configuration, and troubleshooting over call/video.

•Diagnose hardware issues: sensors, relays, loads, power supplies, modules.

•Verify installation photos, wiring diagrams, and provide correction steps.

•Log issues clearly and escalate to R&D/QC when required.

2.Coordination & Issue Tracking

•Maintain detailed support logs, ticket status, and follow-ups.

•Ensure issues are resolved within defined SLAs.

•Rai...