Support Engineer

Cradlepoint is seeking a dedicated and proactive Support Engineer to join our team. This pivotal role involves providing expert support, analyzing data-driven solutions, and leveraging deep knowledge of products and customer networks to handle operational and technical issues for our dedicated customers or domains. You will be instrumental in ensuring service stability, preventing faults, and maintaining strong customer relationships, all while adhering to established processes and Service Level Agreements. What You Will Do: Key Responsibilities Customer Service Request Ownership: Own and manage Customer Service Requests from contract validation through to issue resolution, ensuring end-to-end accountability. Compliance & Best Practices: Remain compliant with CS delivery norms and strategies, always following the most recent agreed ways of working. Product Security: Investigate, analyze, report on, and propose solutions for product security-related matters as per contractual obligation...