Support Engineer II – Developer Portal

We are looking for a Support Engineer to provide Level 1 support for our Developer Portal within EDW Enablement. You will manage support requests, troubleshoots technical issues, and ensures seamless developer experience across the platform.

You bring technical support skills. They have a foundational understanding of software development, automation, and data analysis. Additionally, they have hands-on experience building and maintaining Power BI dashboards and reports. These skills support business insights. This role is important for maintaining and enhancing the developer experience. You will report to the Smart Automation Global Director.

Main Responsibilities

• Provide Level 1 technical support for the Developer Portal, including incident handling and service requests.
• Be a first contact for users, ensuring response and resolution of issues.
• Troubleshoot and diagnose technical problems related to API...