Support Analyst

What We Are Looking For

We value proactive, self‑directed professionals who take ownership, continuously learn independently, and move beyond reactive ticket handling to improve systems, processes, and customer experience.

Key Responsibilities

• Customer Support & Issue Resolution: Serve as the first or second point of contact for customer inquiries via chat, email, and ticketing systems. Own issues end‑to‑end, ensuring timely resolution of product functionality, configuration, and data‑related problems.
• Technical Troubleshooting: Investigate and resolve technical issues by analyzing system logs, running SQL queries to diagnose data inconsistencies, testing APIs, and identifying potential bugs or integration failures.
• System Configuration & Integration Support: Assist with system configuration and administration tasks, including API troubleshooting, integration support, and monitoring application performance to ensure platform s...