Supplemental Information Technology Support Lead, Information Technology Support Services

Summary

The supplemental information technology (IT) support lead oversees the planning, coordination, and resource delivery of supplemental IT support services for academic, research, and administrative units. This role focuses on providing dedicated support for events, extended service hours, and short‑and‑long‑term initiatives through defined service models and resource coordination. The lead is also accountable for service planning, inventory oversight, assessment activities, and performance reporting. Key components of this role include business planning, project coordination, and ongoing operational management. Working closely with campus stakeholders, this position aligns services with institutional priorities and operational standards.

Duties and Responsibilities

• Develops and maintains short‑and‑long‑term service plans that define direction, priorities, goals, and objectives
• Prepares business cases and project charters to suppor...