Supervisor, Passenger Service - Toronto (YTZ) Fixed Term

Job Summary

The Passenger Service Supervisor YTZ is a member of the Airport Operations leadership team and is responsible for Porter’s safe aircraft turn performance, passenger service experience, ground handling, and team member experience within the station. As part of a rotating schedule, the Station Supervisor provides leadership to the Station, together with the Station Manager seven days a week. The Passenger Service Supervisor is accountable for the station’s consistent execution to defined safety, operational, passenger service and ground handling standards. The Station Supervisor identifies and eliminates barriers to reduce station-controllable delays and works cross-functionally to reduce system controllable and uncontrollable delays. Works diligently and in conjunction with other departments to achieve a safe and accident-free operation. Regularly engages with team members to foster their commitment to Porter’s success. Constantly seeks ways to drive ope...