Supervisor - IT Operations

MDA Space IT is seeking a service‑oriented Team Lead – Help Desk to lead Tier 1 Help Desk operations across all MDA Space locations, with team members based in Richmond, BC, Brampton, ON, and Sainte‑Anne‑de‑Bellevue, QC.

Reporting to IT Operations leadership, the Help Desk Team Lead provides day‑to‑day guidance, operational oversight, and escalation support for all Tier 1 Help Desk staff and Tier 2 support staff located in Brampton.

The successful candidate will combine people leadership, operational discipline, and hands‑on technical expertise to deliver responsive, professional, and customer‑focused IT support. This role plays an important part in strengthening service consistency, user confidence, and overall customer satisfaction across the organization. There will be occasional travel required to support stakeholders and teams across MDA Space locations.

Job Responsibilities

• Lead, coach, and support Help Desk Analysts while promoting a...