Supervisor Billing

**POSITION SUMMARY:** The Supervisor, Billing supervises the billing staff and is responsible for the proper preparation and maintenance of customer account data as well as accurate and timely bills to customers based on service contract terms. The incumbent is also responsible for the enforcement of standard operating procedures that govern billing workflow and controls as well as ensuring the completion of an array of billing functions.

**PRINCIPAL RESPONSIBILITIES:**

+ Coordinates the work of, supervises, coaches, and develops a team of billing employees, including hiring, training, scheduling, performance management and other related issues. Monitors staff performance and drives performance improvement initiatives and ensures that service levels meet or exceed agreed upon standards.
+ Sets performance standards and ensures that the appropriate coverage is in place to meet or exceed service goals. Reviews performance results and makes recommendations accordingl...