Strategic Quality Assurance Professional at Affirm

Take charge of quality assurance at Affirm as a Strategic Quality Assurance Specialist II. This role is designed for those who excel in developing data-rich quality frameworks and improving the customer experience.
In this influential role within the Customer Operations team, you will leverage your analytical skills to uncover quality insights and drive meaningful change. Your ability to work cross-functionally with teams such as Product and Ops Enablement is pivotal in refining business processes and ensuring quality outcomes for customers.
Key Responsibilities:
• Establish and lead effective QA strategies
• Synthesize audit data for process improvements
• Communicate findings to diverse stakeholders
• Create and maintain SOPs for QA procedures
• Coach internal and vendor staff to enhance performance
Requirements:
• Minimum 5 years in QA or related fields
• Proven quantitative analysis and reporting skills
• Strong understanding of compliance and opera...