Strategic Director at Bombardier (Dorval)

Elevate the customer journey in aerospace as a Strategic Director at Bombardier, overseeing impactful projects and governance. Lead a customer experience team to enhance service excellence. This key role involves leading Bombardier's Customer Experience Team to deliver bespoke service for aircraft customers. Leveraging cross‑functional engagement is essential to improve aircraft quality and align operational processes effectively.

Key Responsibilities

• Lead the Customer Experience Team to enhance customer service
• Oversee governance and change management for customer‑facing teams
• Drive strategic projects ensuring long‑term aircraft platform success
• Collaborate with senior leaders to develop impactful strategies
• Manage customer requirements alignment across functions

Requirements

• Minimum 10 years experience in Aerospace sector
• Engineering, Business, or Finance degree required
• Prove...