Strategic Director at Bombardier (Dorval)

Elevate the customer journey in aerospace as a Strategic Director at Bombardier, overseeing impactful projects and governance. Lead a customer experience team to enhance service excellence. This key role involves leading Bombardier's Customer Experience Team to deliver bespoke service for aircraft customers. Leveraging cross‑functional engagement is essential to improve aircraft quality and align operational processes effectively.
Key ResponsibilitiesLead the Customer Experience Team to enhance customer service
Oversee governance and change management for customer‑facing teams
Drive strategic projects ensuring long‑term aircraft platform success
Collaborate with senior leaders to develop impactful strategies
Manage customer requirements alignment across functions
RequirementsMinimum 10 years experience in Aerospace sector
Engineering, Business, or Finance degree required
Proven ability in complex financial governance
Solid analytical and communication skills<...