Strategic Account Manager

Strategic Account Manager – Montreal

Lightspeed is looking for a Strategic Account Manager to join our NoAM Retail engagement team. The primary objective is to drive retention and expansion of our highest valued customers.

Responsibilities

• Act as single point of contact and account owner for Lightspeed’s largest and highest valued customers
• Own and drive the strategy for each customer in your book of business
• Responsible for driving product adoption and Net Revenue Retention of book of business
• Plan and deliver Business Reviews and Success Plans, pulling in Strategic Account Executive as needed
• Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
• Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation
• Establish and maintain s...