Store Manager

Responsibilities

• Provide leadership and coaching to the customer service team, ensuring delivery of service model and operating model standards.


• Deliver exceptional omni-channel experience by offering in-store ecommerce sales and fulfilling ecommerce orders within defined service levels.


• Support customer acquisition through promotion of loyalty and credit card programs.


• Demonstrate and enforce visual compliance, store maintenance, and pricing standards; plan and execute weekly price changes, promotional setups, and department POP.


• Ensure compliance with corporate LP, Cash & Audit, and OH&S policies and procedures.


• Manage inventory control, meet corporate shrink targets, and oversee annual inventories.


• Create and monitor efficient store weekly scheduling for sales and support functions.


• Provide continuous feedback and coaching, conduct annual appraisal...