State Street Client Service Director Position

Become the Managing Director of Client Service at State Street, driving performance excellence for Canadian asset managers. Lead top-tier service delivery while enhancing client relationships and satisfaction.
This executive role demands strong leadership in a complex, multi-product environment, ensuring alignment between client expectations and service execution. You will champion continuous improvement initiatives and operational strategies that contribute to a high-performance team culture.
Key Responsibilities:
• Ensure service delivery aligns with enterprise standards and SLAs
• Monitor KPIs and client satisfaction metrics
• Lead teams of Client Service professionals in delivering exceptional service
• Collaborate with stakeholders for integrated client strategies
• Maintain compliance with risk management frameworks
Requirements:
• Over 15 years of experience in financial services
• Expertise leading operational teams in asset management
• Strong ...