State Head

Source and manage loan acquisition channels across the state, including DSAs and direct sales teams.
Acquire new business and ensure portfolio quality by minimizing delinquencies and rejections.
Maintain strong market intelligence and understanding of retail asset products, operations, and trends.
Identify evolving market dynamics and develop channels to acquire new business.
Deliver high-quality customer service and ensure customer satisfaction.
Recommend process and policy improvements to enhance operational efficiency and service quality.